GENERAL TERMS AND CONDITIONS
for the purchase of services and digital content via the website www.monsterance.cz

Service Provider:
Business entity:
Monsterance s.r.o.
Blanická 772/6, 120 00 Prague 2, Czech Republic
Company ID (IČO): 096 79 880
Registered with the Municipal Court in Prague, Section C, Entry 340347
Phone: +420 776 254 139
E-mail: monsterance@gmail.com

(hereinafter referred to as the “Provider”)

I. Introductory Provisions
These General Terms and Conditions govern the rights and obligations between the Provider and the customer – either a natural person entering into a purchase contract, service contract, or digital content contract outside the scope of their business as a consumer, or a natural or legal person acting within the scope of their business (both referred to hereafter as “Customer”) – via the website www.monsterance.cz and other related online services operated by the Provider. These terms complement the contractual relationship and are binding for both parties.
These terms form an integral part of any purchase contract, contract for work, service agreement, digital content agreement, or agreements for live courses or club memberships (which, when related to scheduled events, are considered leisure service contracts). The process of entering into these agreements is described below. Any individual contract terms take precedence over these general terms.
By entering into a contractual relationship with the Provider, the Customer agrees to the use of remote communication methods for the conclusion of the contract.

II. Orders and Contract Conclusion
The contractual relationship between the Provider and the Customer is established by confirmation of the order sent to the Customer’s email, via the website interface, by email communication, or by other mutually agreed means.
If the Customer provides a Company ID (IČO) and billing details in the order form, they are deemed to be acting as a business entity, and the contract will be governed as a business-to-business agreement. Otherwise, the Customer is considered a consumer and consumer protection laws (Act No. 634/1992 Coll.) apply.
The Provider’s website displays a list and description of available products (goods, services, digital content), including prices and any specific usage terms.
To place an order, the Customer selects the desired product and completes the order form, confirming the purchase by clicking the appropriate button that also confirms payment obligation.
The order form includes product details, mandatory billing information, and additional payment and delivery information as applicable.
The Provider will confirm the receipt of the order without undue delay, usually via email.
The Provider reserves the right to reject any order, especially from individuals who have violated the Provider’s rights, interests, or these terms.
The Provider does not guarantee constant availability of all products and services (e.g., limited-time courses).

III. Pricing and Payment Terms
Access to the purchased products is granted only after full payment, unless otherwise stated in the order form or product description.
The order form includes the price and available payment options. For payments made via invoice or pro forma invoice, the default due date is 10 days, which may be changed and confirmed in the order confirmation.
The invoice is sent electronically to the Customer’s email address.
If payment is not received within 5 days after the due date, this constitutes a material breach of contract, and the Provider is entitled to cancel the contract with immediate effect.
The Customer selects the payment method in the order form. After submitting, they are redirected to the appropriate payment gateway. A successful payment is confirmed via a message on-screen and by email. If payment fails, the Customer is informed both online and by email.
Payments may be processed through third-party secure payment gateways.
Some products may be available with installment plans. In such cases, access to product parts may be granted progressively. If further installments are not paid on time, access to the remaining content is suspended.
If a product is purchased in installments, the Customer is obligated to pay the full price even if they decide not to use the product fully. Failure to pay future installments can result in suspended access to the product and its bonuses. In case of late payments, the full remaining balance becomes immediately due.
Prices are listed in Czech crowns (CZK). Payments in EUR are converted to CZK using the Provider’s bank's exchange rate.

IV. Delivery Terms
Digital Products and Online Courses:
Access to digital content (e.g. online courses, recordings, downloadable materials) is provided immediately after payment unless stated otherwise in the product description. Access instructions are typically sent via email or provided via a user account on the platform used by the Provider.
Live Online Courses and Workshops:
For events scheduled on specific dates (e.g. live online courses), access details will be sent no later than one day before the event. It is the Customer’s responsibility to check their email, including spam or promotional folders.
Physical Products (if applicable):
If any physical materials (e.g. printed guides, tools, kits) are included in the purchase, they will be shipped to the address specified by the Customer during the order process. Shipping terms and timelines are indicated on the order form or product page.
Delivery Failures:
If access instructions or digital files are not delivered within 24 hours of purchase (or before the live event), the Customer must notify the Provider by email. The Provider will resend access promptly upon request.
Customer Responsibility:
The Customer is responsible for ensuring that their email address is entered correctly and that they have appropriate technical equipment and internet connection to access the digital content.
Access Period:
Unless stated otherwise, digital products are available for lifetime access. In the case of limited-time access, the exact duration is specified on the product page. The Provider reserves the right to remove access if payment is not completed or if the content is abused.

V. Withdrawal from the Contract and Refund Policy
Consumer Rights – Digital Products and Online Services:
According to Section 1837 letter l) of Act No. 89/2012 Coll., the Civil Code, the Customer (as a consumer) does not have the right to withdraw from the contract within 14 days if the digital content has already been delivered with their prior express consent and they were informed that they thereby lose their right of withdrawal.
Consent at Checkout:
By confirming the order and proceeding with payment, the Customer acknowledges that:

they are purchasing digital content or online services,
delivery occurs immediately after payment,
they explicitly agree to immediate fulfillment of the contract before the 14-day period expires,
and therefore waive their legal right to withdraw from the contract.
Live Courses and Events:
For live online or in-person courses tied to a specific date or time, the contract is considered a leisure service within the meaning of Section 1837 letter j) of the Civil Code, and the Customer also does not have the right to withdraw from the contract within 14 days.
Refund Guarantee (if offered):
If the Provider offers a voluntary refund guarantee (e.g. "30-day money-back guarantee"), it will be explicitly stated on the product page or in the order form. In such cases, the Customer may request a refund under the stated conditions, even if the legal right to withdraw does not apply.
Refund Requests:
Refund requests must be sent in writing to the Provider’s email address and must include sufficient identification of the order (e.g. name, email used in the order, order number if available). If the request meets the criteria (e.g. within a refund guarantee period), the refund will be processed without undue delay.
Partial Refunds or Denial:
The Provider reserves the right to deny or reduce refunds if:

the Customer has already consumed a substantial part of the product (e.g. completed most of a course),
the request does not meet the stated refund conditions,
or the refund guarantee has expired.
Refund Method:
Refunds are processed via the same payment method used by the Customer, unless agreed otherwise.
Business Customers:
Customers purchasing as business entities (by providing an IČO) are not entitled to withdraw from the contract or to any refund unless the Provider explicitly offers one.

VI. Rights and Obligations of the Customer
The Customer is obliged to provide truthful and complete information in the order form. If the Customer provides false or misleading information, the Provider is not responsible for any delivery failures or issues resulting from this.
The Customer agrees to use the purchased products only for personal purposes unless explicitly stated otherwise (e.g. in the case of business licenses or resale rights).
It is strictly prohibited to:

Share login data or access credentials with third parties
Distribute, resell, or publicly share any part of the purchased content
Modify or claim authorship of the Provider’s materials
Circumvent access restrictions or technical protections
Violation of these terms may lead to:

Immediate termination of access to the purchased product without compensation
Legal action, including claims for damages and lost profits
The Customer is responsible for maintaining the confidentiality of their account credentials. Any activity performed using their login details is considered their responsibility.
The Customer is entitled to contact the Provider in case of any issues with access, content, or payments. The Provider will make reasonable efforts to resolve technical or service-related issues promptly.

VII. Rights and Obligations of the Provider
The Provider undertakes to deliver the purchased product or service in the agreed scope, quality, and timeframe, as described on the product page or in the order confirmation.
The Provider may temporarily restrict access to digital content (e.g. for maintenance or updates), but will aim to minimize disruption and restore access as quickly as possible.
The Provider is not liable for:

The Customer's technical limitations, such as slow internet connection or incompatible devices
Any damage resulting from improper use of the content
Any loss of access caused by third-party platforms (e.g. Facebook group closures, account bans beyond the Provider’s control)
The Provider does not guarantee specific results (e.g. sales, income, skill level) from the use of the content. Success depends on the Customer’s own effort, practice, and circumstances.
In the event of a serious breach of these terms by the Customer (e.g. sharing content illegally), the Provider may revoke access immediately without a refund.
The Provider commits to protecting the Customer’s personal data in accordance with applicable privacy laws (see Privacy Policy).

VIII. Complaint Handling Procedure (Claims)
If the Customer believes that the purchased product or service is defective or does not match the description, they are entitled to file a complaint.
Complaints must be submitted in writing to the Provider’s contact email: monsterance@gmail.com. The Customer should provide:

Their full name and email used for the purchase
The name of the product or service
A description of the issue
The preferred method of resolution (e.g. access restoration, correction, refund)
The Provider will confirm receipt of the complaint and respond within 3 business days. The final decision will be provided within 30 days, unless a longer period is required due to the complexity of the case.
If the complaint is found to be justified, the Provider will offer an appropriate solution, such as:

Restoring access
Replacing or correcting the content
Offering a partial or full refund, depending on the nature of the issue
The Customer’s statutory rights under applicable consumer protection laws remain unaffected.
In case of a dispute, the Customer may seek out-of-court resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce), or other relevant bodies.

IX. Protection of Personal Data
The Provider processes the Customer’s personal data for the purpose of:

Fulfilling contractual obligations (e.g. delivering products, handling payments)
Fulfilling legal obligations (e.g. accounting, tax records)
Marketing and communication purposes, if the Customer has given consent
The Provider processes only the necessary personal data, such as:

Name, surname
Email address
Billing address (if required)
Business ID (if applicable)
Payment information (processed through third-party gateways)
Full details about how data is collected, used, and stored are available in the Privacy Policy on the Provider’s website.
The Provider undertakes to protect personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
The Customer has the right to:

Access their data
Request correction or deletion
Object to processing for marketing purposes
File a complaint with a data protection authority
Personal data is stored only as long as necessary for the purpose for which it was collected or as required by law.
The Provider may use third-party tools and platforms to provide services (e.g. Kajabi, Google, Facebook), and some personal data may be shared with these services under strict data protection agreements.

X. Final Provisions
These General Terms and Conditions are governed by the laws of the Czech Republic.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
The Provider reserves the right to update or change these Terms at any time. The new version becomes effective upon publication on the Provider’s website, unless stated otherwise. Customers will be notified of significant changes by email or through the platform.
Contracts concluded under these Terms are archived electronically and are not accessible to third parties.
Any disputes arising from the contractual relationship between the Provider and the Customer will be resolved:

Preferably amicably
If necessary, by the competent court of the Czech Republic, according to the Provider’s registered office
These Terms are effective as of June 4, 2024.